terms & conditions
Order Approval: An order will not be processed until the following: APPROVAL in Printavo by client, deposit paid, and artwork is approved (see below, Artwork Approval).
Payment: All orders require a 50% deposit with remaining balance paid in full before shipping. If the cost of garments exceeds 50% of the total cost of your order a higher deposit may be required. An order is considered delinquent 30 days after final payment was due. A 10% late charge per month will be added to your gross balance each month the balance is open. After 90 days the order will be considered abandoned and all products will be donated to charity and deposit will be forfeited. *Icons may qualify for net terms.
Turnaround Time: All turnaround times are quoted in working business days. Observed Holidays, weekends, and delivery times are not included. Our standard turnaround time for new orders is 10 business days from the date of full Order Approval. (see above, Order Approval) Design reorders have a standard turnaround of 7 business days. Icon reorders have a standard turnaround of 72 hours. Turnaround does not include shipping time.
Rush Orders: Rush orders will be subject to a rush fee based upon turnaround time. Our rush fee is 10% per day outside of our standard turnaround time. Rush jobs will be assessed on a case by case basis dependent on Blacksheep’s current workload and the feasibility of the delivery date required. Not all rush orders will be taken.
Shipping: Prices do not include the shipping cost. Any last minute changes may alter the delivery time of an order. Blacksheep is not responsible for any loss, damage, or shipping delays caused by a delivery carrier. If the client would like shipping insurance the client is responsible for the cost of the insurance set by the delivery carrier.
Artwork Approval: Print ready files should be in vector form or unflattened hi-res raster. We prefer files in AI, EPS, or PDF format. If those files are not available we recommend high resolution files 300 dpi or larger in the following formats: PSD, TIF, or JPG. Placement of art, colors, and art size must be confirmed before an order can begin. You will be provided an art mock up. The mock up must be Approved by the client before the order can be fully processed.
Under/Over Run Allowance: Custom printing is an artform. We do our very best to deliver, at minimum, the order quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance of 2%. This is simply an acceptable margin of error. For this reason we recommend ordering 1 extra garment per size. In the event of an under greater than our Under/Over allowance we will reprint the remaining quantity.
Other Terms and Conditions
1 - Claims for damaged product, defective product, or an order shortage must be submitted in writing within 10 business days of receiving the product.
2 - If you receive an order you feel is misprinted, ALL the order must be returned.
3 - Prices, Terms and Conditions are subject to change without notice. Please read all information on our website before submitting an order.
4 - Cancellation of an order before production can cause the client to incur charges including, but not limited to Pre-press charges, art fees, and garment restocking fees.